What is your address?
Nady Systems Customer Service Center address is:
6701 Shellmound Street
Emeryville, California 94608
510-652-2411 Telephone
510-652-5075 Fax

Is my Nady Product warranteed?
Nady products come with a 3-year warranty. The only exceptions are the motorcycle accessories and the DKW 1, which have 1-year warranty. Please note that physical damage to your system renders the warranty void.
• 3 Year Audio Warranty (PDF)
• 3 Year Wireless Warranty (PDF)
• 3 Year Speaker Warranty (PDF)
• 1 Year Warranty (PDF)

How do I return a Nady product under warranty?
If you bought your Nady product from an authorized dealer and want to return it fewer than 45 days from the time of purchase, return it to the authorized Nady dealer from which it was purchased.
If it has been more than 45 days and you wish to exchange your warranteed product, follow these steps:
  • Call our Customer Service Representative and get a Return Authorization (RA) number. We do not accept any returned items without a Return Authorization number, so it is very important to complete this first step.
  • Once you have that number, carefully package and send your Nady product to our Customer Service center at the address listed above. Make sure and identify your item with the RA number clearly written on the exterior of the box.
  • Include a copy of your original sales receipt with your Nady product, indicating the original date of purchase. This is essential to the 3-year warranty limit.
  • Keep a copy of your RA number for reference.
  • Nady Systems Customer Service staff makes every effort to process your equipment as quickly as possible.
Can I return my Nady product for cash?
No, we are not able to return merchandise for cash. Return your Nady product to the dealer from which it was originally purchased for cash or credit.

How can I get an owners manual for my Nady product?
Manuals for current Nady products are available to download from the Internet on our website at www.nady.com.

How can I get a schematic of your products?
Schematics are proprietary information and are not available to the general public.

Can I send my system back to you for repair even if it's out of warranty?
Yes. Similar to returning a warranteed item, contact our Customer Service representatives for a Return Authorization number. Our representative can also give you the charges (for repair and return shipping) involved in repairing your system. Remember to keep a copy of the RA number for your records.

Can I buy an entire system direct from Nady Systems?
No, we are a manufacturer, not a direct retailer and so do not conduct direct sales. Our Sales representatives would be happy to direct you to an authorized dealer in your area.

How long does it take to get my system repaired?
Our standard is a 3-4 week turnaround from the time we receive the product until it is shipped back to you. If you wish to check on the status of your repair, call our Customer Service Center or email [email protected].

What are the discontinued units?
The following models will no longer be accepted for service exchange as of October 1, 2001. Certain models are no longer serviced in any capacity. A (*) next to the model indicates units that carry no warranty and cannot be serviced regardless of purchase date. AX-1000, Nady 49TX and RX*, 101XL RX, 201 XL RX, 301 XL RX, RW-1RX, RW-3RX, 501, 600 and 601 TX and RX*, 650 RX, 661VR RX, 700, 701 and 750 TX and RX*, 1200 TX and RX*, 2000 RX, 9000D RX*, Song Starter*, Thunder Series Amplifiers*, Lightning Series Amplifiers*, Lightning Guitar*, Mosfet 140 Amplifier*, All Effects Pedals*, PMC-1*, PRC-1, 2,2X, 4H, 5,6,and 8*, All analog PRC and PMC units*, Pro 400,410 and 500TX and RX8, AVM-300 and 300X, NHM-200, CTM-600, MCM-400, SBM-500, VHF 30 and 40*, UHF 50 and 55*, VCM-100, VLM-770, WH-90 and 95 Wireless headphones TX and RX*, MRD-300 Radar Detector*, MSS-400 No Rip-off Switch*, HV-1 and HV2 Headlight modulators*, WTS-1* All telephone headsets except TH-45 and TH-50, All N/DYM elements — must be replaced with different element or re-use customer's original element*, GT-40, HT-40 and LT-40TX GT-50, HT-50 and LT-50 TX.

What is Channel A, Channel B, Channel H, etc.?
The term Channel refers to the radio frequency at which the system transmits. To see a reference chart of the specific frequency ranges, click here.

What is interference and how does it affect my system?
Interference in your wireless system indicates that radio waves of the same or close frequency are being picked-up by your receiver and are "interfering" with the clear reception of signal within your wireless system. If you are experiencing interference in your system here, are 4 troubleshooting suggestions; one is to adjust the "mute control" on your system following the steps in the owner's manual. Suggestion two is to switch frequencies on the system. The third suggestion is to move your equipment away from the interfering transmission. And four is to switch to a wired microphone temporarily until the source of the interference is identified and alternate channels are found.

How do I determine what power amplifier I should use with my Nady Speaker?
Usually our power amplifiers are rated in RMS power and our speakers are rated in PEAK power. To determine the correct amplifier to speaker ratio, divide PEAK power by 2; in other words, RMS power is half PEAK power. For example, the Nady PFW 12 speaker is rated 400W PEAK and it would work well with a power amplifier rated at 200W RMS. When selecting speakers, choose a speaker whose peak power rating is twice the value of the RMS amplifier rating. Giving this ratio careful attention and choosing compatible amplification for your speakers is important to avoid over-powering or "blowing out" your speakers.


Copyright ©2002 Nady System, Inc. All rights reserved.
Copyright and other legal issues.